![]() How can I submit a claim for loss and damage? In the case of loss or damaged shipment delivery, it is essential that you mention the damaged state of the package on the manifest when receiving the goods. If a shipment is received in good condition, it is not possible to submit a claim. In which situations can I file for a claim? The value-added fee is 1% of the declared price of the item (according to the invoice of the item)Į.g.: If item price is P1,000.00 - then the value added fee is P1,000.00 x 1% = P10ī. For the safety of express mail, J&T Express provides a value-added service, which is a special service for express mail. Please make sure to provide all details correctly. We will provide an Air Waybill (AWB) or Electronic Waybill (E-waybill). Yes, but our Courier will advise if it needs enhancements on packaging as we label all our fragile item shipments for proper handling. Volumetric weight, sometimes also called "dimensional weight”, is a billing technique which takes into Account the length, width and height of a package. Weight Calculations are based on the actual weight of the package versus the volumetric weight, accounted whichever is higher. Kilograms (kg) in weight & centimeters (cm) in dimensions Which measurements do I need to provide for my package? G.) Other items that are prohibited by law and inappropriate packaging materials.Ĭ. Yes, Here is a list of restricted items for shipping:Ī.) Dangerous goods & biological reagents such detonators, gunpowder, firecrackers, gasoline, alcohol, kerosene, Tung oil, lacquer, matches and pesticides ī.) Narcotic drugs and psychotropic substances, such as opium, morphine, cocaine, etc.Ĭ.) Items prohibited by circulation or delivery by national laws, such as arms, tobacco, currency, antiques, gold and silver jewelry, precious metals ĭ.) Perishable items such as fresh meat and fresh fish Į.) Various reactionary newspapers and magazines, publicity materials and obscene or indecent articles į.) Specimens of various living animals, liquids and various animal corpses Are there restrictions on the goods that I can send via J&T Express? For express shipments, items with length of more than 1.5 meters on one side will not be accepted.ī. Yes, we only accept up to 50 kilograms maximum on the weight of the package. Are there any limitations on the goods that I can send via J&T Express regarding weight and dimensions? Please Contact Us and we will reship or replacement your order free of charge.A. If the carier was unable to deliver your order of prodcuts is damaged and/or contains manifacturing defects when you receive your order.Delivey day or self collect referring to working days not include Saturday, Sunday and Public Holiday, please check our Business Hours and Location before heading to our premise.You can also go your order history to look up tracking info. Courier Company :- Once your order ship, we will send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available).Please refer Herefor the location legend as list follows. Delivery Charges (Office Equipment & Office Automation) :- We provide FREE DELIVERY services to area Under Coverage in Selangor & Kuala Lumpur with a minimum purchase.Arrangements and charges will be borne by customer) (This service is only available in Klang Valley area only. 3rd party express delivery services:- Such as Lalamove or Grab.Customer have to bear to loss on their own. Otherwise The items will be considered expired after and we will not compensate in terms of refund or reprint for the particular order. Collect by your own:- Please collect your order within 30days from to date notified of Ready To Collect.Here,s a breakdown of your shipping option from the day you place your order. We are not responsible for any costs incurred resulting late delivery for any incorrect delivery address given or late submissions of delivery address. Delivery address must be provided upon submission of order.
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